This translation is for reference only. The Japanese text is the official version.
Legal Notice (Act on Specified Commercial Transactions)
| Seller | Hair Clinic ENERGY |
|---|---|
| Person responsible for operations | Osamu Takei |
| Address | 2F, 3-9-18 Namiki, Kawaguchi, Saitama 332-0034, Japan |
| Phone number | 048-259-6848 (10:00-20:00, excluding regular days off) |
| Email address | eenneerrggyy@hotmail.co.jp |
| Prices | Shown on each product page, including tax. |
| Charges other than the product price | Shipping ¥1,100 (tax incl.). ¥1,600 (tax incl.) for Hokkaido and Okinawa. |
| Payment method and timing | Bank transfer (prepayment; please pay within 7 days of ordering; transfer fees are borne by the customer) |
| Delivery time | We ship within 5 business days of confirming your payment (regular days off: every Tuesday, and the 2nd and 3rd Wednesdays. The latest days off can be checked on our Instagram (https://www.instagram.com/hair_clinic_energy/)). Orders are shipped in recycled packaging materials. |
| Returns and exchanges | Returns or exchanges for the customer's convenience are accepted only for unopened items, when we are contacted within 8 days of the product's arrival (return shipping is borne by the customer). For defective or wrongly delivered items, please contact us within 8 days of arrival. We will exchange or refund the item, with shipping paid by us. |
| Contact for returns | 048-259-6848 or eenneerrggyy@hotmail.co.jp |